MuseFrame Support
This is the official support page for MuseFrame. The channels below are read and answered by a person, not a bot.
1. Contact
- Email (preferred): donaldkuke@gmail.com — support, credits, account and privacy questions.
- QQ group: 824558022 (Chinese-speaking users).
- Developer: Lenscript (光子方程), an independent developer team.
We normally reply within 2 business days; privacy and personal-data requests within 15 business days.
2. Reporting offensive content
To report a violating photo, generated result, impersonation or infringement, email donaldkuke@gmail.com with “MuseFrame Report” in the subject and include the project or artwork identifier, a link or a screenshot. Reports involving minors or urgent safety risks are acted on as soon as confirmed; we give a first reply to others within 2 business days. The full rules are in the Acceptable Use Policy.
3. Frequently asked questions
Do failed generations cost credits?
No. Generations that fail or are blocked by the safety filter cost nothing.
Can I get a refund?
No — MuseFrame does not give refunds. Credits and subscription access are delivered as soon as payment is confirmed and are not refunded afterwards, whether you cancel, leave credits unused or change your mind. You can cancel at any time: in the web app at Profile → Manage subscription → Cancel subscription, or by writing to us; on Android, turn off auto-renew in Google Play. Cancellation takes effect at the end of the current billing period, access stays until then, and nothing further is charged. Credit packs never expire and do not depend on your subscription; the Creator 30-day pass is a one-time purchase that does not auto-renew, and its 30 credits expire with the pass. Purchases made through Google Play are handled by Google Play under its own refund policy. If a charge is a billing error — a duplicate charge or a wrong amount — write to donaldkuke@gmail.com with “MuseFrame billing error” in the subject and we will verify and correct it. The full policy is in the terms of service, “Cancellation and Refund Policy”.
How do I delete an artwork?
Delete the project in "Projects" and it disappears from your list at once; its image files are not purged automatically, so to have them removed from our server as well, email us naming the project — we handle it manually and write back when it is done (no fixed turnaround).
How do I delete my account?
See the account deletion page.
Are my photos used to train models?
No. A photo is used only for the generation you requested; see the privacy policy.